The main problems that people tend to have with moving companies is:

• Lack of communication
• Not turning up on time or at all
• Damaging items
• Not having the right equipment, staff or vehicles
• Being overcharged or shown ‘hidden fees’
• Not being insured

What to research and say when choosing a moving company?

When researching and speaking with a moving company it is beneficial to find out the following information:

• What do their online reviews say about them?
• Having recent, high star ratings on prominent sites such as Google and Facebook as well as on other third party review platforms.

Ignite Removals has over 300 positive online reviews on Google, Facebook and third party review platforms such as Trustpilot & Airtasker.

Are they accredited by AFRA (Australian Furniture Removalists Association) and/or have completed ISO Certification?
AFRA & ISO Certification means that a company must meet certain standards in relation to vehicles, equipment, premises, staff training, operations and environmental standards.

Ignite Removals has met and continues to meet the high standards set by AFRA and has gone through the process to develop and implement standards across all ISO certifications.

What are the costs involved?

Movers can be known for having ‘hidden fees’ and overcharging for things not discussed when the job was originally booked in.

Always find out the following:

• Is it a fixed price or hourly rate ?
• Is there any call out or return to base fees?
• Are there any stair or heavy item surcharges?
• Are there any packing materials costs?
• If there are delays or issues, are there any extra costs?

Ignite Removals will provide you with a written digital and/or printed fixed or hourly rate estimate detailing all the costs involved in the entire moving process as well as our thoughts on how long the move will take to complete. Full transparency is critical in ensuring our clients have a seamless experience.

What is being provided for the service?

To make your move easier and more cost effective we recommend either having the moving company walk around your home or completing an inventory of your furniture, by doing so you can have the right number of movers and packers, as well as the right sized vehicles, equipment and packing materials on moving day.

Ignite Removals will always conduct a site inspection or at the very least an inventory of items on all moves, as well as looking at access, distance and floor plan via our software. This ensures we are correctly estimating the number of hours and assigning the right teams and vehicles to every job.

Insurance and the fine print

A reputable, long standing moving company will have insurance and not just vehicle insurance but insurance to also protect your goods whilst in transit to the next destination as well as public liability and workers compensation.

A reputable moving company will also have terms and conditions, privacy policy and cancellation policy in place to protect the rights of both the client and the business.

Ignite Removals is fully insured and has a clear set of terms and conditions visible on the website.